FAQ - EDGE 2018 · Associate
TRAVEL LEADERS NETWORK’S ANNUAL CONFERENCE 2018 EDGE FREQUENTLY ASKED QUESTIONS (FAQS)-From dress code to registrations and cancellations, find the answers to your questions.
TRAVEL LEADERS NETWORK’S ANNUAL CONFERENCE 2018 EDGE FREQUENTLY ASKED QUESTIONS (FAQS), WHAT IS THE DRESS CODE AT EDGE, ADA SPECIAL REQUIREMENTS, Online Registration, registering, registrations, confirmation number, refund, cancellation, classes, seminars, meals,agenda, registered, hotel reservations
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FAQs

FREQUENTLY ASKED QUESTIONS

GENERAL INFORMATION

What is the dress code at EDGE?

The dress code at EDGE is business attire. Please remember to bring a sweater or jacket as temperatures in the meeting space and classrooms may vary.

Where can I address my ADA special requirements?

During registration, you will be asked to list any special needs. If you have already registered and did not list your needs, please email us at edge@travelleaders.com

I went to the 2017 Travel Leaders Network conference last year, should I go again this year?

You bet! Just as your business changes yearly, so does EDGE to meet your ever-changing needs.  Each year we add new speakers, venues, entertainment, and classes.  In fact, nearly half of the classes at last year’s conference were new to EDGE!

New for this year is the Hotel Market Place giving you the opportunity to meet with your favorite hotel partners and discover new ones. Also new is the Apex Lounge where you can learn more about our new partnership with American Express.

REGISTRATION

When will online registration be available?

Online EDGE registration is open now.  You may register online by clicking here.

Can I bring my family to EDGE with me?

Only registered attendees are allowed in EDGE functions, seminars, classes, and Trade Show. Please note that no one under 18 is allowed to attend any events or training.

Can I register a guest?

Guests 18 and older are welcome. You must register all guests for them to be able to attend classes and functions.

How do I know I have been registered?

When you register, you will receive an automated confirmation email containing your confirmation number and the details of your registration. If you do not receive a confirmation email within a few hours or registering for conference, please notify us at edge@travelleaders.com.

How do I view/modify/cancel my registration?

You may log back into the registration system using your confirmation number and make any modifications that you would like to make.

How can I update or change my agency contact information or IATA/CLIA number?

You may log back into the registration system using your confirmation number and make any modifications that you would like to make.

Can an EDGE registration be changed to a different attendee?

Absolutely!  Name changes and substitutions are allowed at no cost. For information on how to do this, please contact us at edge@travelleaders.com.

I have forgotten my confirmation number. What should I do?

Your confirmation number is listed in your registration confirmation email. You may also contact us at edge@travelleaders.com.

What is your refund policy?

If you are not able to attend EDGE this year and need to cancel your registration, you will need to let us know by Tuesday, May 15, 2018, or we will bill your office for a full registration fee of $200 per registrant not cancelled. We need to institute this policy as we rely on our registrations to make sure we order enough food and beverages for meals, as well as have the meetings rooms set up appropriately.

No Show Policy
If you are registered for EDGE this year, but you do not cancel your registration and do not attend the meeting, we will bill your office for a full registration fee of $200 per registrant after the meeting takes place. We need to institute this policy as we rely on our registrations to make sure we order enough food and beverages for meals, as well as have the meetings rooms set up appropriately.

If I must cancel do I need to notify Travel Leaders Network?

ABSOLUTELY!  We must guarantee the food and beverage for every event and we allow only so many participants in each of the training sessions.  You do not want us to pay for food that is not eaten. Nor would you want to penalize someone who wants to attend a class, but can’t because you’re holding a spot in a training session that you will not be attending.  Please notify use immediately at edge@travelleaders.com if you must cancel your registration.

What is your cancellation policy?

If you are not able to attend EDGE this year and need to cancel your registration, you will need to let us know by Tuesday, May 15, 2018, or we will bill your office for a full registration fee of $200 per registrant not cancelled. We need to institute this policy as we rely on our registrations to make sure we order enough food and beverages for meals, as well as have the meetings rooms set up appropriately.

What is your no show policy?

If you are registered for EDGE this year, but you do not cancel your registration and do not attend the meeting, we will bill your office for a full registration fee of $200 per registrant after the meeting takes place. We need to institute this policy as we rely on our registrations to make sure we order enough food and beverages for meals, as well as have the meetings rooms set up appropriately.

Is there a limit to the amount of staff I can bring to EDGE?

If you would like to bring additional staff from your agency, the first 20 people (1-20) are complimentary. After 20 people (21+), each additional attendee is $200 per person.

Complimentary spots are not guaranteed for any agent. Please make sure to check with your owner or manager prior to registering for EDGE.

CLASSES, SEMINARS & SPECIAL EVENTS

Do I have to register for classes, seminars, special events or meal functions in order to attend?

Yes, to participate in any class, seminar, or special event, including meal functions, you must be registered.

I was not able to sign up for the classes/events that I wanted. What can I do?

If there are extra spaces available for a class, they will be available at the Information Desk near the Registration area.  When you arrive at EDGE, visit the Info Desk during its business hours to have open classes added to your agenda.  You may also “stand by” for a class by going to the door before the class time and letting the classroom door monitor know you would like to attend the class.  If there is room available, they will let you in.

If there are several levels of the same class, should I plan to take all the levels offered?

No.  If you are new to a product or subject, you should only take the introductory level and perhaps one additional class in that series.  Trying to take advanced classes after just learning a new product or subject is counter-productive.  Concentrate on mastering a product or subject before taking on the advanced classes.

If there are several levels of the same class, is it important for me to start at the first level?

That depends on your familiarity with the product.  If you use the product regularly or have taken a 101 or introductory class in the past, then it is not necessary to take the 101 or introductory class again.  If you are unfamiliar with the product, then yes, you must take the 101 or introductory class before taking the advanced classes.